Refund policy
Return & Refund Policy
At Trend Hipe, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
- Returns can be requested within 7 days of receiving your order.
- Items must be unused, unwashed, unworn, with all original tags and packaging intact.
- Products that are damaged by the customer or show signs of use are not eligible for return.
Non-Returnable Items
- Items purchased during clearance or special sale.
- Gift cards.
- Products damaged due to misuse or improper handling by the customer.
Damaged or Wrong Product
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or a video of the product and packaging. After verification, we will arrange a replacement or refund.
Refunds
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within 5–7 business days. Processing time may vary depending on your bank or payment provider.
Exchanges
We offer exchanges for eligible products in case of:
- Wrong size (subject to stock availability)
- Wrong product received
- Manufacturing defect
Return Shipping
If the return is due to our mistake (wrong, damaged, or defective product), Trend Hipe will bear the return shipping cost. For all other eligible returns, the customer may be responsible for return shipping charges.
Contact Us
Trend Hipe
Email: trendhipecom@gmail.com
Phone/WhatsApp: +91 8452943085
Address: Shivaji Nagar, Govandi, Mumbai, Maharashtra – 400043, India